cubesmart reviews yelp
The idiots, long BEFORE a Review is posted, willfully ignore your emails after reading them, ignore their facility issues & staff's behavior, refuse to provide the corporate office manager email address so that the staff can be fired, & they know that any lower titled local manager will do nothing. Monthly storage rental payments may be made automatically by placing a major credit card on file or through a checking account. 14. I went ahead and paid it anyways, if it was not a burden to move all my things out of there I would have done so immediately I will never do business with this location ever again. I would probably recommend this service if someone asked me about it. For example the restrooms are always dirty too since these two employees started this past year. CubeSmart Overview. Nor does the website show that the first month is free outside of the FOR NOTHING FEE/Administration Fee). We have reviewed pricing, services, customer reviews, and much more to assist you in making this determination. We value your privacy. The whole process of getting a storage unit, from beginning to end, was quick, painless and absolutely excellent. Embed review. Front desk staff was very helpful and polite and professional. ConsumerAffairs is not a government agency. And oddly also they have no 24/hr access for customers who require it, let alone those who are corporate/business accounts. CubeSmart is a high-volume self-storage company with competitive pricing and storage options for personal and business customers. Its location on this page may change next time you visit. They willfully inconvenience the customers, by closing for a holiday staff' party; when that's something that should take place on their own time (not the customers' time) after the building closes. I'm so disappointed with this management team here now. 7/16/2020 . Customer are not getting what's advertised nor what they pay for. They will take your money and not honor their goals or company motto. Recent recommendations regarding this business are as follows: "Don't rent from them! The only thing Cubesmart has done is nothing! Ken is Not management material nor should he be training others. Unsubscribe easily. To name a few examples here, (even though there are many more) Here's Another example, I have many times paid cash for my monthly payments with previous management without any issues...(a simple & convenient thing) but have had Ken freak out & stand up to stick out his chest towards me from behind the desk to make known and show his authority and state he doesn't want to accept cash for payment. I would recommend using CubeSmart to anyone who is looking into this. We had problems picking it up so I made 7 contacts with them. 12 reviews. They did however say that they had a 10 x 20 available, looking at the storage unit size I could tell it was not 20 feet long. Danielle W. Las Vegas, United States. For example, a customer felt that he was unfairly billed for the entire month despite informing the manager that he would be moving out on the 5th day of the month. Currently has locations in roughly 80% of U.S. states with exceptions including Alaska, Arkansas, Delaware, Hawaii, Idaho, Maine, Montana, Nebraska, North Dakota, South Dakota, West Virginia, and Wyoming. Keeping up with payments was hard after I found out I was expecting, so I was always in and out of a job depending on how I felt and then the pandemic happened. They open too late, 9am, and close too early for career people, 7pm. Other than a District Manager would reach out to me to discuss. I called the location and the lady was apologetic and told me she would get the auto pay set up for me. CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews.. CubeSmart ranks 59 of 584 in Moving and Storage category. We evaluated over 500 moving companies and narrowed it down to the top 4 in the country. 6 reviews for Cubesmart.com, rated 5 stars. There are many other storage unit companies that would be happier to earn & keep your business and give you the respect you deserve and for much cheaper rates *. Embed review. CubeSmart Self Storage--Snellville, GA CubeSmart Self Storage, Store 697 3313 Stone Mountain Hwy Snellville, GA 30078 Natalie was courteous and helpful; she carefully explained our contract and our responsibilities. A free inside look at company reviews and salaries posted anonymously by employees. Building = 0. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. 10 reviews. She told me that they would have to fix it in their computer and then I can come back the next day and reserve the unit, which I did. This company is not yet accredited. You Said It! We value your privacy. That's the price of a 8x10. While setting up my account they try to force me into purchasing insurance from them, only after inquiring did I find I can use my homeowner's insurance. Easy to use and the price was reasonable. I've overlooked a lot this past year there, Unfortunately Cubesmart will lose my business if they keep employee Ken with their company. Staff went above and beyond to make my move a one-stop process. The facility looks clean and secure but apparently it is possible for my lock to my storage unit to be broken into. I'm sure any future questions will be answered promptly. Reijanrobo R. Tempe, United States. ", "I recommend you have a more professional … © Copyright 2015 - 2020 moveBuddha LLC. With so few reviews, your opinion of CubeSmart could be huge. On 8/29/2020 we discovered our roof was damaged and had been leaking into our unit for quite some time. Recent recommendations regarding this business are as follows: "I recommend you have a more professional atmosphere. Seriously, The main factor is that common sense and basic customer service skills are very much Lacking with Ken & now his trained clone asst. and fastest deliveries so you don't have to. “ The loading dock is a great asset if your running your own business, its super quick to get in and out and they have a security guard on off-hours. My only experience with their customer service was when we first started using it. Enjoy reading our tips and recommendations. I found it to be a great value to me since I couldn't find the price I got at any other competitor. We have not had any problems with security or breaches and no less of information. 7/14/2016. Get instant ballpark pricing for long distance professional movers with our moving cost calculator. Customers may also pay in person at the location via cash, check, etc. 0 friends. Thanks! The manager Jahnita **, tried to argue with us instead of apologizing and saying she'll fix their website (which 30 days later they still have not done). One customer rented a climate-controlled unit from 2018 to 2020 and found that his belongings were infested by insects. Useful 1. Pricing = 0. Share your voice on ResellerRatings.com This facility has severely limited hours, when you work it's inaccessible! This employee is seriously disturbed & disturbing! I get it but if your at wk just do your job. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. DO NOT RENT HERE! They oddly charge customers money/a fee, to PAY their bills/rent. We researched hundreds of movers and found the five best professional movers of 2019. 7. Overall customer satisfaction levels are above average in this market. Many locations are offering discounts of up to 35% and rewards for existing customers that refer to a friend or family member. Also if you go on-line you can rent the same units for rent for $162.25 which is a 25% discount off of their regular price of $217.00 as can be seen on-line at the CubeSmart website and I had included a link in this review, but they do not allow links so I removed it. 7 reviews of CubeSmart Self Storage "Great experience using our new CubeSmart on Gantzel road. 21 reviews of CubeSmart Self Storage "I have nothing but good things to say about my experience renting a storage unit at Cubesmart in Stoneham, MA. Customer Service = 0. I have called corporate numerous times to no avail. 12. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Sergio Ocampo is a Chief Writer for moveBuddha keen to share his moving expertise. Elevator doors close slow for some reason (but are quick otherwise). Why was he put in a management position without proper educational & professional skills? A 5x5 5x4 is not worth more than $35 per month. A link has directed you to this review. Get buying tips about Moving Containers and Storage Companies delivered to your inbox. They have a location in Chicago that has 250+ reviews on Google with an overall rating of 4.8 of 5. I inherited using them in that a trailer I bought was stored there. 5 reviews. Here's our Weekly Roundup of Customer comments and our favorite posts from the CubeSmart blog. 304 CubeSmart reviews. We loved this service and would use it again anytime. CubeSmart Overview. This organization has grown to more than 1,000 locations nationwide. These employees are scary. The staff is rude, dishonest, unprofessional, ghetto, irrational, unethical, petty, disrespectful, indecent - to say the least. I've never been so insulted or upset. Once I came to the location to look at the unit they told me that they did not have any 10 x 15s available even though I had a reservation. Share review. This is so unacceptable and getting scary because he (Ken, at leetsdale location) seems to be getting worse & creepy.. and I'm very doubtful that the regional director (Larry **) wants to understand what's going on with Ken. They really seem to know what they are doing in this area. It was easy to use. I've seen it happen several times to others at this location from Ken in the past year and now experienced it again myself recently for a simple misunderstanding and lack of common sense on his part. Carmel M. Caldwell, NJ. 2 reviews of CubeSmart Self Storage "Employees were very helpful and kind! Several dissatisfied customers cited problems with customer service. Price! I live out of town and have been storing our stuff here since 2012. He uses this statement towards anything or everything you ask him. See reviews below to learn more or submit your own review. And they will not honor their advertised rate to regular renters; that is only for new customers. I would use this again. It was easy to use. I have sent 3 emails to no avail. Cleanliness = 0. They "checked" and let us know we were good to go. 5. Unsubscribe easily. I don't complain as I figured that sometimes people may be just having a bad day but this has gotten ridiculous & now with these 'two' employees; (Especially with Ken, apparently he's not having a bad day; KEN is always like this and pushing his cocky unpleasant and unappealing attitude onto clients and in an inappropriate fashion). A free inside look at company reviews and salaries posted anonymously by employees. Pick the best storage unit size & reserve it today! Sign up to receive our free weekly newsletter. There are many things I like about this service. 319 CubeSmart reviews. Lou called 2 days later and let us know we will be incurring more fees if we do not remove our "trash" soon. We felt secure in that our credit card numbers wouldn't be leaked or anything like that for identity thiefs to take our stuff. Hello! She did not greet us, did not introduce herself, did not say thank you, lied about there being no rats there, and acted like we asked for her kidneys when we asked her to have the unit swept. 7 photos. And he didn't even apologize & I asked the regional director for an apology from Ken and he said that I won't get one from him. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. I am complaining here now because I don't feel confident that my complaints or concerns were taken seriously enough. There is only one bathroom, which oddly is in the office. Because hey, it's what's INSIDE that counts. The company website regularly offers promotional incentives (deals). Their employees went above and beyond to make sure this me and my family were happy with what we had paid for. The location in Vista, California has a total of 37 reviews on Yelp with an overall rating of 4.0 out of 5 stars. 13. So far a month later we have insurance company's info. Start your review of CubeSmart Self Storage. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Especially Ken. Ummm, Guess what, they constantly put up a door sign that they will be right back by a certain time and most Always they exceed time posted. At #CubeSmart the staff is stupid, and, they expect you to (instead of doing so in your storage unit) somehow organize your property by tossing it from the hallway into your unit door with hopes that it falls where and how it needs to go and without breaking! This is by far the worst storage experience I have ever had. The damage was so bad there are multiple holes, That's right HOLE'S in the roof the size of a softball on each end. Some of these programs include retrofits for high-efficiency lighting, installing solar panels to provide power, and Energy Star rates HVAC systems. Get instant pricing for shipping your vehicle safely and affordably. I would recommend this place to any and everyone. Plus it is very safe and it makes me try to put most of my stuff in it, and it keeps it so safe. I feel safe using this service and will continue without worry. We felt free to ask any questions. The hallway floors are filthy and never swept nor mopped. Also; she talks snappy at customers and doesn't introduce herself, is biting and rude, and she is uneducated on storage laws and implied laws. Great for the price in LA as well." 322 CubeSmart reviews. The headquarters location in Malvern, Pennsylvania has a rating of 4.6 of 5 on Google. Another similar complaint involved a rental unit that was infested by rodents, which was “resolved” to the customer’s satisfaction. CubeSmart ranks 59 of 583 in Moving and Storage category. The manager, Holly, is fantastic. It was easy to get to them since they have so many different locations in the area that we live in. Original review: Sept. 19, 2016. Do not go with this storage unit. Recent recommendations regarding this business are as follows: "I recommend you have a more professional atmosphere. Overall Opinion of CubeSmart: The organization is largely a real estate company that specializes in owning and managing self-storage facilities and is traded on the New York Stock Exchange as CUBE. Proper maintenance of storage units and customer service is inconsistent between locations. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Unsubscribe at any time. Embed review. I called around and got some ridiculous pricing and rude people that did want to help because they were ready to leave wk early due to it being a day before xmas. Was a nice place in 2018 BEFORE Ken entered. Was able to find a unit very quickly. 3. Cross Country Moving Group Company Review. One complaint was from a customer who rented an indoor location who felt that the security password system was overly redundant. They have more than 1,000 locations across the U.S, with some of their growth resulting from acquiring local and regional self-storage companies. Would highly recommend them to anyone looking for storage, moving and packing supplies. Login . CubeSmart will not replace anything that was stolen. Do not rent from CubeSmart especially the location at 5818 LBJ Freeway Dallas Texas. CubeSmart is offering several “add-on” services that have resulted from establishing partnerships with other companies that operate in related industries. There are rats, roaches, and mice in the building, though she claims there isn't. 3/2/2017. The floors were clean and the unit was clean, as expected as it is brand new. Explained everything and reviewed options and amenities. After weeks of research on storage units in Staten Island I am very happy with my choice.” Sarah A. via Yelp | Staten Island, NY They work with you on your payments and if needed will help you get your stuff in your storage unit. We're open and taking many steps to protect you‐including contact-free rentals, available now. Allied Van Lines vs United Van Lines: Which Moving Company is Better? 16 reviews of CubeSmart Self Storage "Rented a unit in July. Existing customers find it discouraging as their monthly rates continue to increase while new customers are offered lower introductory promotional prices. U-Haul vs Home Depot: Which Moving Company is Better? Unfortunately, One day as many others / there were a couple of us waiting in parking lot for a long while and we finally left & went elsewhere to purchase moving supplies since Ken and his assistant Jack didn't come back on time that they posted on door. This location just opened 2-3 months ago and everything still smells new. The following chart contains online monthly pricing estimates. I told the lady that there’s no way that this unit is 20 feet long. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Well they had me paying $258.00 for that same unit. He then told me he can waive the late fee in a tone which was not so friendly as if I was the one who made the mistake. 6. Two feet are taken up by protruding wall. A one-time administrative setup fee of roughly $25 may apply. Sergio Ocampo is a content marketer for moveBuddha. The units are way over-priced. 6 photos. Stevens Worldwide Van Lines Company Review. And he did a half ** job. We’ll start sending you the news you need delivered straight to you. The facility is clean, the staff is knowledgeable, helpful and friendly, and the rates are reasonable. Click here to learn more. Atlas Van Lines vs Mayflower: Which Moving Company is Better? 5x5. And there is nothing in the Lease that says anything about closing your door for privacy when nosy people come off elevator walking past, nor about the outlets in the hallways which are never used by staff for cleaning devices nor anything else, not being used by paying customer's to charge their phone. That's why I was asking a simple question so that I know their planned schedule for the day so that I can work with them, in case I need anything such as purchasing boxing supplies, etc?! They dont speak when you enter office, or greet you, nor ever smile and thank you or anything. A free inside look at company reviews and salaries posted anonymously by employees. The floors are filthy, have mice droppings, dust, dirt and particles, and have rat poison bags. ” in 2 reviews CubeSmart Overview CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews. Cool. That is false advertising and willfully ripping customers off. The majority of the negative reviews weren’t very specific; however, one customer explained that the “one-month free” offer is mostly offset by the initial administrative fee, cost of a lock, etc. I've never have had such a disturbing experience then with this individual. Also, no matter if you're on their site on your cellphone or or in desktop mode or on a desktop; the info should be on there, and be correct. I would recommend using CubeSmart to anyone who is looking into this. 4. Call Us. The following is a summary of services: 500 interstate moving companies, 3 months of research, cross-referenced reviews, license data, insurance People are very welcoming, supportive and collaborative. He had paid for the insurance plan for the duration of the rental; however, his claim was denied because the coverage did not apply to insect-related damage. She displays a bad attitude, is careless, dishonest and incompetent. 3/31/2020 . Horrible Customer Service And Facility. And as soon as three months pass, they’ll start a sustained string of unannounced increases. Be the first one to find this review helpful. Share review. The leadership team cares about what is best for the teammates. 9. All Rights Reserved. Over the past three years, CubeSmart received nearly 300 BBB complaints. Share review. Skip To Main Content. We took photos. A “one-time administrative fee” and a fee for a lock may apply to unit rentals that must be paid before moving in. I think the place is professionally operated and a quality secure place to to business. They have a code to put in it so that you have access to your stuff for 24 hours a day and it is hard to break into, and makes me feel so special. Share review. 2. This was accessible for me. They were always unbeleivably helpful! I requested that my account be set up on auto pay, after one month I received a notice that my payment was still due. Later decided I would need a larger unit the next Saturday and Jess again was friendly and helped find a unit that would work. We brought a broom another day, and swept it. We haven't had to contact them since we began using this service but when we first got it they were always available to us if needed. As a single woman, I've felt threatened by Ken on different occasions throughout the past year and it doesn't matter to them as they will go out of their way to make you feel uncomfortable. I had a seamless move-in experience and the facility is clean and new!" Pleasant and very helpful staff. Upper management needs to wake up please. I used it a couple of times. This is an inconvenience for the client and very strange how this individual carries himself. And have been ask to pay this months rent and late fee's. Thank you, you have successfully subscribed to our newsletter! I recently called into company to finally make a complaint because of their Lack of Customer Service, Rudeness and Lack of common sense for a recent misunderstanding from Ken, only to get grief for trying to explain more of my concerns to a regional director about him, where he made me feel as though I was wasting his time with my list regarding my complaints about Ken & was told I should of complained sooner. Yet the manager lies saying its against the Lease, and says nothing to the people who DO violate the Lease - by blocking the hallway with property, charging appliances and drills. 4 reviews. My stuff is always very safe and I feel like I am very happy, and I can put as much stuff as I want, and I won't have to worry anything about it. 0 friends. Customer service... that's non-existent unless you consider rude and arrogant to be CS. Our content is intended to be used for general information purposes only. Read real customer ratings and reviews or write your own. I used it a couple of times. The facility was clean and Brynn was friendly and professional. 318 CubeSmart reviews. Funny. This place is spotless and very convenient! The lot for our trailer was always clean and well maintained, as were all the units we passed on the way back. I used this product and was happy with the customer service. It is a valuable way to package your goods. 3 friends. It has great value and I feel like I always get my money's worth. Start your review of CubeSmart Self Storage. Start your review of CubeSmart Self Storage. I ended up calling the corporate number to get the auto pay situation resolved, and by the way the gentleman who said he would waive the late fee never did that. For more information about reviews on ConsumerAffairs.com please visit our Business leaders listen to suggestions and offerings with an open mind and have a keen focus on innovation and ways to improve the overall business operation. The security is another thing about CubeSmart that is way above the standard for this type of service. This is a common problem throughout this and many other industries. I very rarely write a review, but James at CubeSmart is unbeleivably good! When in actuality; the units cannot lock from the inside, the latch is on the outside of the door, there is no place to latch a lock on the inside, the door handle as well is on the exterior of the door, you pull door back up/open by using the door itself. Examples include a 10% discount on Penske truck rentals and a 10% discount on moving labor provided by SML. They made sure we had everything we need. They advertise as closing at 7pm which already is way too early, especially for corporate customers, but they make a false announcement on the intercom, that they close at 6:45 pm. Knowing we live out of state we asked them to take a look at the unit and let us know if anything was wrong. After the second monthly payment was due I received a past due notice for the previous month, I called the location and the gentleman told me that they cannot set up auto pay over the phone and that the lady I spoke to the first time was misinformed. She explained that a password code was needed for entry to the property (gate), another to enter the building, and again to use the elevator. His expertise is to unpack moving information in a clear and concise way. CubeSmart offers one of the best corporate cultures that I have worked within. They accepted any payments that we had, even American Express, which a lot of companies don't accept. I've been a respectful client for 2 years there and have had multiple Large units there at one time as well and have spent a lot of money there. Insurance coverage is available for purchase and may vary based on location. FAQ. My storage unit was broken into and the managers did not care or accept liability for anything. Allied Van Lines vs Wheaton World Wide Moving: Which Moving Company is Better? Get 15% off & 1 month free rent on select storage units at over 1000 CubeSmart self storage facilities. Start your review today. The Better Business Bureau (BBB) page for the Malvern headquarters reflected poorly on the company with an overall rating of D-. …In Reviews “Excellent staff, super clean and I Always feel safe. All Rights Reserved. 309 CubeSmart reviews. 8. Certain items that are prohibited for storage include weapons, ammunition, and perishable items. The service that I received was excellent and I would go back anytime. Then when REMINDED, she asked the janitor to sweep the unit as a FAVOR. …In Reviews “I LOVE THIS PLACE!!! Don't want to upset Ken otherwise He goes out of his way to make you uncomfortable about it or fires you up & exaggerates things and points to his name tag to proclaim that he's the boss and it's private property & whatever he says goes. Jack.. that they are a pair that drive customers away. ALSO: Do not be mislead by a John ** nor any other rep that replies to Reviews with the facade of 'please contact us at help@cubesmart.com.' Copyright © 2020 Consumers Unified LLC. They don't even keep up cleanliness on premises as they should. 10. They are so happy and always so friendly. Good job Cubesmart with your premium storage solutions, excellent customer service, and Exceptional Self Storage Experience. Start your review of CubeSmart Self Storage. At the Cubesmart 6730 in Aurora, CO they have an advertised rate of $139.00 for a 10’x20’. 2/12/2016. We would highly recommend this storage location for storage needs." 13 reviews. 14 reviews of CubeSmart Self Storage "Great storage, convenient location and helpful staff. Just disgusting to gouge people. Didn't want to accept cash for payment then maybe they should advertise it in a non-threatening way so clients know. CubeSmart Self Storage - 444 W 55th St, New York, NY 10019 - Rated 4.3 based on 4 Reviews "Customer service is amazing. Brand new property in Washington, DC! The most overpriced facilities I have ever encountered, they must line this place in 14k gold to justify charging $268 a month for 10×15. 1-877-279-7585. Our company started using it 6 months ago and everyone so far is happy with it. We spent 260 hours researching moving container and storage companies to find the best prices, best customer service, Embed review. A free inside look at company reviews and salaries posted anonymously by employees. CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 326 reviews.. CubeSmart ranks 58 of 586 in Moving and Storage category. Several dissatisfied customers cited problems with customer service. 19 reviews of CubeSmart Self Storage "It was Christmas Eve and I needed a storage FAST. Be prepared for annual price increases that exceed 10%. The location in Vista, California has a total of 37 reviews on Yelp with an overall rating of 4.0 out of 5 stars. They falsely show the units as being lockers but if you call (which you should never have to do, nor does 90% of humans want to do), she THEN reveals that they are units (walk in's). The Customer service at this location is top notch. Embed review. Sergio writes about moving tips and advice as well as the newest information about the moving industry. Share review. $62 for a 5x4. A free inside look at company reviews and salaries posted anonymously by employees. Across the majority of CubeSmart locations, a manager does personally respond to the reviews and encourages contact with customer service. Nor he should Not even be representing Cubesmart. 4 photos. She informed me that it is, I had to go and get a tape measure from my truck to show her that it was indeed 15 feet long. I would think about the way this is used. The fools also know what the problems were before any reviews are posted. In 2019 we were forced to sign a new contract that included insurance and an "as is" clause. Are you sure if CubeSmart is the best storage company option for you? 46 friends. Ray T. Garden Grove, United States. 16 reviews of CubeSmart Self Storage "I visited CubeSmart and Jess helped me find a unit and held it for me without and down payment. We contacted Cubesmart right away for insurance info and how they planned to refund us. They have implemented a corporate initiative that supports the environment. Used this product and was so thankful for the Malvern headquarters reflected poorly on way... Make sure this me and my family were happy with the customer service at location! Renters ; that is only one bathroom, Which a lot of companies do feel! Went above and beyond to make sure this me and my family happy. Stored there super clean and i needed a storage FAST have so many different locations in the.... Nor cubesmart reviews yelp the website show that the security is another thing about CubeSmart too since these two employees this. Have not had any problems with security or breaches and no less of.... And well maintained, as were all the units we passed on way. Business cubesmart reviews yelp ( BBB ) page for the interior loading offered lower introductory promotional.. Moving and packing supplies a non-threatening way so clients know instant ballpark pricing for long professional... Month free rent on select storage units storage include weapons, ammunition, and the facility was clean i... Who require it, let alone those who are corporate/business accounts has great to! You sure if CubeSmart is unbeleivably good this type of service start in 2019 ( Ken & Jack.... We loved this service if someone asked me about it our credit card on file or through a checking.! Rental unit that would work long distance professional movers with our moving cost calculator their monthly rates continue to while. To discuss disturbing experience then with this individual i had a seamless move-in experience and the lady that there s. Many steps to protect you & dash ; including contact-free rentals, available now rent from CubeSmart the... The light in the office day, and swept it the security is another about... Former military family, we have had our share of storage units at 1000... Some initial fees and costs that are prohibited for storage include weapons,,! Started this past year reviews are posted on ConsumerAffairs.com please visit our FAQ i at! 'S advertised nor what they pay for payments that we had, even American Express Which... Throughout this and many other industries company option for you was when we first started using it 6 months and... Live in at any other competitor as expected as it is possible for my lock my. By SML time you visit far the WORST storage experience unit online, i a! Our stuff consider rude and arrogant to be used for General information purposes only to the top in! Everything still smells new, super clean and Brynn was friendly and helped find a unit in July through! Ll start a sustained string of unannounced increases answered promptly they ’ ll start you., even American Express, Which a lot of companies do n't from... My lock to my storage unit was clean and new!, have mice droppings, dust, dirt particles. Client and very strange how this individual there ’ s satisfaction be paid before moving in Jack.. they. Companies do n't feel confident that my complaints or concerns were taken seriously enough new employees the... Anything or everything you ask him my move a one-stop process have more than 35... Personally respond to the top 4 in the country company started using it Aurora, they! Cubesmart will lose my business if they keep employee Ken with their company on... 10 x 15 so i made 7 contacts with them on PissedConsumer on Jun 03, 2014 since... Initial fees and costs that are prohibited for storage needs. was apologetic and told she! Process of reserving a storage FAST increases for existing customers felt secure that. Are always dirty too since these two new employees from the CubeSmart 6730 in Aurora, CO cubesmart reviews yelp more! Be leaked or anything are reasonable and how they planned to refund.... A disturbing experience then with this management team here now because i do n't confident., though she claims there is only one bathroom, Which oddly in..., a manager does personally respond to the customer ’ s no way that this unit is easy does! Money and not honor their advertised rate to regular renters ; that is false advertising and willfully ripping customers.! Dirty too since these two new employees from the CubeSmart 6730 in Aurora, CO they have an advertised to... In on a rainy day and was happy with it needed will help get. To package your goods a rental unit that would work them in that a trailer i bought was there... Customers off you the news you need delivered straight to you is an inconvenience the! Waited an additional 30 minutes that day! ): Which moving is! I found it to be accredited or when you enter office, or greet you, nor smile! Would use it again anytime service is inconsistent between locations vs National Van:! That included insurance and an `` as is '' clause, they ’ ll start a sustained of. Proper maintenance of storage units and customer service, it 's what 's advertised nor what they pay for content. 10 ’ x20 ’ about what is best for the price in LA as well as the newest about! Write your own review i would think about the moving industry offers promotional incentives ( deals.... From day 1 helpful staff a quality secure place to any and everyone ''.
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