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Open the web browser and type the IP address of the IP Camera into the address bar, press Enter. We always welcome phone calls (1-800-791-0660) or emails, but all we can do to troubleshoot cameras is go over the steps at the top of the page. Enable your smartphone's WiFi; Open WiFi settings For Andriod: Kasa will look for your Smart Bulb automatically, and it will take about a minute. The camera is offline and does not seem to reconnect. Restart your Alexa device and your smart home device. FAQ. Usually, it ends up in a landfill. We are the best source for the latest news in the Trail Camera Industry. If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. c. Looking for your Smart Bulb. In some cases, to circumvent this scenario, users will have to enable the smartphone's WiFi connectivity setting to "allow" connections to non-internet enabled devices. 1080P & Outdoor. If you have changed the default port number is 80, Then type the IP address of the camera: new port number into the address bar of web browser. Follow this link for any FAQ questions you may have. My camera has gone offline. Your camera may lose connection with our servers or the internet on some occasions. Peter is the technician in Unifore, he concluded that most of users failed to setup the camera, simply because they didn't reset the camera during the initial setup. What are wireless bands (2.4 GHz and 5 GHz) how do they affect the ability to connect the camera to my router? Quick Install Guide. Wait up to 5 minutes for the camera to restart. Network cameras are prevailing in today's video surveillance market. How do I get it back online? Then, re-enable your smart home device again. If this does not happen, you can try the following: 1. In a similar manner to ping in Tip #2 above, the ARP command can be used to show the IP and MAC addresses of devices connected to the network, just type "arp -a" at the command prompt. Video Installation. The camera is designed to automatically reconnect once there is internet available. Disconnect your smart home device using the Disable option for your device in the Alexa app. Disable and re-enable the skill for your smart home device in the Alexa app. It's good practice to keep a record of the MAC and IP addresses of installed cameras for troubleshooting purposes. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). In order for these features to work properly, Ring doorbells, cameras, and Alarm Base Stations need a healthy connection in order to contact services on the internet. Download the TCP Smart Camera instructions in all languages. Check whether the camera is warm or cold to the touch Move the camera Restart the camera Why was I automatically logged out of my mobile app? The smartphone setting listed above can prevent users from connecting the V.360 Companion Application to the physical V.360 camera. Usually, we can solve the most network problems by doing this. See more I just installed a new router, why is my camera not working? Download the TCP Smart Doorbell instructions here. For iOS: Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. Make sure that the camera is plugged in and receiving power. Move your camera and Wi-Fi router closer together Restart the Wi-Fi router Check whether there is a wireless interference. TCP/IP and UDP are two primary network protocols, we are quite familiar with the TCP/IP because if we encounter any network problems on our computers, we tend to tweak the settings of TCP/IP protocol. 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